Collaboration

Having the ability to electronically collaborate with your partners, suppliers and/or customers will help your organization manage end-to-end processes in a more efficient and cost-effective way. Not only will you offer better and faster response to your partners and customers, but they'll be able to participate in your process and lower your overall administrative costs.

Jeeves Universal's collaboration tools provides your company with a best-of-class communicative architecture that empowers you to take control of your business processes and set up various types of external connections to your business applications. For example, you can authorize a supplier under contract or blank order to connect to your system remotely and be automatically informed of a reorder requirement triggered by a low stock alert. Further, provide your customers with reliable, round-the-clock self-service, an extensive knowledge base, and online support — all the tools that will increase customer satisfaction and lower your operational costs.

Another important component of superior customer service is the ability to connect your customers with the information they need. Allow your organization to take advantage of the Internet to create and enhance business relations with your customers, providing them with personalized, accurate and real-time information. Jeeves Universal makes available to you the tools to embrace and develop an Internet strategy for long-term one-to-one relationships while ensuring security, performance, and scalability as well as providing integration to the global marketplace.